Shipping policy

SECTION 1 - SHIPPING LOCATIONS

We ship all orders from Germany using DHL. Shipping is available to the countries listed at checkout. If your country is not available, please contact us to see if special arrangements can be made.

SECTION 2 - SHIPPING RATES & FREE SHIPPING OFFER

Shipping rates are calculated at checkout based on the destination and order size. These rates include standard shipping fees and may vary depending on the selected service. As a special promotion, orders of 12 decks or more qualify for free shipping. This offer applies automatically at checkout and is subject to change or cancellation at any time without prior notice.

 

SECTION 3 - ORDER PROCESSING AND SHIPPING TIMES

Once an order is placed, please allow 1-2 weeks for our team to prepare and ship your order. Processing times may vary depending on order volume, holidays, or unforeseen circumstances. Once your order has been shipped or any issues accrue you will be informed via email.

SECTION 4 - SHIPPING DELAYS & RESPONSIBILITY

We are not responsible for delays caused by the shipping carrier, customs processing, or any unforeseen events beyond our control. Once the package has been handed over to DHL, any issues regarding delays or lost shipments should be addressed directly with the carrier using the provided tracking information.

SECTION 5 - CUSTOMS, DUTIES & TAXES

For international orders, customs duties, taxes, and other import fees may apply depending on your country’s regulations. These charges are not included in the shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for further details before placing an order.

By placing an order on our website, you acknowledge and agree to these shipping terms. If you have any questions, please contact our customer support team per email: info(place @ symbol here)factorialcards.com